سياسة أمن المعلومات

Effective Date: 9 September 2026

Digital Code SMC (Private) Limited (“Digital Code,” “we,” “us,” or “our”) is committed to protecting the confidentiality, integrity, and availability of the information entrusted to us.

This Information Security Policy describes the principles and safeguards used to protect our website, information systems, business operations, software projects, clients, employees, partners, and service providers in Pakistan and the United Arab Emirates.

1. Company Information

Registered Name: Digital Code SMC (Private) Limited

Country of Registration: Islamic Republic of Pakistan

Official Email: info@digitalcode.pk

Landline: +92 51 8990491

WhatsApp: +92 300 0390491

Pakistan Office: Office 01, 3rd Floor, Plaza 153, Nasir Arcade, Bahria Town Phase 4, Civic Center, Islamabad, Pakistan

UAE Office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE

Unless expressly stated, the existence of a UAE office or business presence does not mean that Digital Code is incorporated or licensed as a separate legal entity in the UAE.

2. Purpose

The purpose of this Policy is to establish a structured framework for identifying, managing, and reducing information-security risks.

Our security objectives are to:

Protect confidential and sensitive information from unauthorized access.
Maintain the accuracy and integrity of information.
Keep systems and services available to authorized users.
Protect client projects, software, and intellectual property.
Prevent, detect, respond to, and recover from security incidents.
Meet applicable contractual, regulatory, and legal obligations.
Promote security awareness throughout the organization.

3. Scope

This Policy applies to:

Directors, employees, interns, and temporary staff
Independent contractors and consultants
Third-party service providers and business partners
Systems, networks, devices, applications, databases, and cloud services
Source-code repositories and development environments
Digital Code’s website and communication platforms
Client information and project materials
Information processed from Pakistan, the UAE, or another jurisdiction

Third parties with access to Digital Code systems or information may be required to comply with appropriate contractual security and confidentiality obligations.

4. Information Assets

Information assets protected under this Policy include:

Client, customer, employee, contractor, and partner information
Software source code and repositories
Website content, applications, databases, and backups
Blockchain, Web3, artificial-intelligence, and software innovations
Product designs, technical documentation, and architecture
Business plans and digital marketing strategies
Contracts, proposals, financial records, and invoices
Authentication credentials, encryption keys, and access tokens
Communication records and project-management information
Physical and cloud-based infrastructure
Intellectual property and confidential business information

5. Security Governance and Responsibilities

5.1 Management

Senior management is responsible for:

Supporting the information-security program.
Assigning security responsibilities.
Providing appropriate resources and oversight.
Reviewing significant risks and incidents.
Promoting a security-conscious workplace.

5.2 Employees and Contractors

All personnel must:

Follow this Policy and related procedures.
Protect passwords and authentication credentials.
Access information only for authorized business purposes.
Keep confidential information secure.
Complete required security awareness activities.
Promptly report suspected incidents, vulnerabilities, or data loss.
Return or securely delete company information when their engagement ends.

5.3 System and Information Owners

Responsible personnel must identify security requirements, approve access, review risks, and ensure that appropriate safeguards are maintained for the systems and information under their control.

6. Risk Management

Digital Code follows a risk-based approach to information security. Security risks may be identified through:

System and application reviews
Vulnerability assessments
Code reviews and security testing
Incident analysis
Vendor assessments
Changes to technology or business operations
Legal and contractual compliance reviews

Identified risks will be evaluated according to their likelihood and potential impact. Appropriate measures will then be implemented to avoid, reduce, transfer, or formally accept the risk.

7. Information Classification and Handling

Information may be classified according to its sensitivity and business importance:

Public: Approved for public disclosure.
Internal: Intended for authorized internal use.
Confidential: Sensitive business, client, employee, or project information.
Restricted: Highly sensitive information requiring the strongest access controls.

Personnel must handle, share, store, copy, retain, and dispose of information according to its classification.

Confidential or restricted information must not be transferred through unauthorized personal accounts, public links, or insecure communication channels.

8. Access Control

Access to Digital Code systems and information is governed by the principles of least privilege and legitimate business need.

Security controls may include:

Unique user accounts
Role-based access permissions
Strong password requirements
Multi-factor authentication
Account approval procedures
Periodic access reviews
Logging and monitoring
Timely removal of unnecessary access
Immediate access revocation following termination, where appropriate

Users must not share accounts, passwords, authentication codes, API keys, or other credentials.

Privileged and administrative access will be restricted to specifically authorized individuals and subject to enhanced safeguards.

9. Authentication and Password Security

Users must create strong, unique passwords and protect them against unauthorized disclosure.

Where supported and proportionate to the risk, multi-factor authentication will be enabled for:

Email and communication platforms
Cloud services
Source-code repositories
Production environments
Administrative accounts
Financial and sensitive business systems

Credentials must not be stored in source code, public repositories, unprotected documents, or unsecured communication channels.

10. Encryption and Data Protection

Digital Code uses reasonable technical and organizational safeguards appropriate to the sensitivity of the information.

These safeguards may include:

Encryption of information during transmission
Encryption of sensitive information at rest where appropriate
Secure management of encryption keys and credentials
Access restrictions
Data masking or anonymization
Secure backups
Approved data-transfer methods
Logging and monitoring of sensitive systems

Sensitive client or personal information should only be collected and retained when necessary for an authorized business purpose.

11. Secure Software Development

Digital Code integrates security considerations into its software-development lifecycle.

Depending on the project and risk level, controls may include:

Security requirements during project planning
Separation of development, testing, and production environments
Source-code version control
Peer review and testing
Input validation and secure authentication
Dependency and vulnerability management
Secrets and credential management
Secure API development
Controlled production deployment
Backup and rollback procedures
Security testing before release
Timely remediation of identified vulnerabilities

Client-specific requirements may be defined in the relevant agreement, statement of work, or security schedule.

12. Artificial Intelligence and Automated Tools

Where artificial-intelligence tools are used, Digital Code will take reasonable measures to prevent unauthorized disclosure of confidential, personal, or client information.

Personnel must not submit restricted information, production credentials, confidential source code, or personal data to publicly accessible AI systems unless the use has been reviewed and authorized.

AI-generated code and content should be reviewed for security, accuracy, licensing, privacy, and suitability before being used in a production environment.

13. Cloud and Infrastructure Security

Cloud platforms, hosting services, and infrastructure must be selected and configured with regard to:

Data sensitivity
Access controls
Encryption capabilities
Backup and recovery
Logging and monitoring
Geographic data location
Service availability
Contractual protection
Legal and regulatory requirements

Production environments should be logically separated from development and testing environments where reasonably practicable.

14. Endpoint and Network Security

Digital Code applies reasonable security measures to company systems and devices, which may include:

Supported operating systems and software
Security updates and patches
Anti-malware protection
Device authentication
Screen locking
Firewall and network protections
Restricted administrative privileges
Secure wireless-network configurations
Remote-access controls
Secure device disposal

Lost, stolen, compromised, or unauthorized devices must be reported promptly.

15. Remote Working

Employees and contractors working remotely must:

Use approved systems and communication channels.
Protect devices from unauthorized physical access.
Avoid accessing confidential information through unsecured public networks.
Use approved secure remote-access tools where required.
Prevent family members or unauthorized individuals from using business accounts or devices.
Securely store and dispose of printed information.

16. Physical Security

Reasonable physical safeguards will be applied to offices, workspaces, equipment, and records.

These may include:

Controlled access to offices and restricted areas
Visitor supervision
Protection of equipment and documents
Secure storage
Clear-desk and screen-locking practices
Secure destruction of confidential paper records and storage devices

17. Third-Party and Supplier Security

Before providing a service provider with access to sensitive information or systems, Digital Code may evaluate:

The nature and sensitivity of the information involved
The provider’s security practices
Privacy and data-processing terms
Confidentiality obligations
Data-storage and transfer locations
Incident-notification procedures
Service continuity and recovery arrangements
Subcontractor use

Third-party access must be limited to what is necessary and removed when no longer required.

18. Backup, Recovery, and Business Continuity

Digital Code maintains backup and recovery measures appropriate to its systems and contractual obligations.

These measures may include:

Regular backups of important information
Protection of backup access
Geographically or logically separated backup storage
Restoration testing
Recovery procedures
Business-continuity planning
Alternative communication arrangements
Identification of critical systems and dependencies

Recovery priorities will be based on business impact, contractual requirements, and system criticality.

19. Vulnerability and Patch Management

Digital Code takes reasonable steps to identify and address security vulnerabilities.

This may include:

Monitoring security updates
Applying risk-appropriate patches
Reviewing third-party dependencies
Performing security testing
Investigating reported vulnerabilities
Prioritizing remediation according to severity and exposure

No individual may conduct unauthorized security testing, scanning, exploitation, or penetration testing against Digital Code systems.

20. Logging and Monitoring

Relevant systems may generate security, access, and operational logs for purposes including:

Detecting unauthorized activity
Investigating incidents
Troubleshooting system problems
Protecting infrastructure
Meeting legal or contractual obligations

Monitoring will be proportionate to legitimate security requirements and conducted in accordance with applicable privacy and employment laws.

21. Incident Reporting and Response

Employees, contractors, users, and service providers should promptly report suspected security incidents, including:

Unauthorized account access
Lost or stolen devices
Malware or phishing
Accidental disclosure
Data loss
Exposed credentials
Website or system compromise
Suspicious network activity
Known or suspected personal-data breaches

Digital Code’s response process may include:

Identifying and recording the incident.
Containing the threat.
Assessing affected systems and information.
Preserving relevant evidence.
Removing the cause of the incident.
Restoring affected services.
Notifying clients, individuals, regulators, or authorities where legally or contractually required.
Reviewing the incident and implementing corrective measures.

Security incidents should be reported to info@digitalcode.pk with the subject line “Security Incident.”

22. Security Awareness

Personnel may receive security awareness and role-appropriate guidance covering:

Password and account protection
Phishing and social-engineering threats
Safe information handling
Privacy responsibilities
Remote-working security
Incident reporting
Secure software-development practices

Personnel with privileged or specialized technical responsibilities may receive additional security training.

23. Compliance in Pakistan and the UAE

Digital Code seeks to comply with applicable information-security, electronic-transactions, cybercrime, privacy, intellectual-property, and contractual requirements.

Pakistan

Operations in Pakistan will be managed in accordance with applicable Pakistani laws and regulations, including relevant electronic-transactions and cybercrime requirements.

United Arab Emirates

Where Digital Code processes information or provides services in the UAE, applicable UAE federal and emirate-level requirements will be considered, including relevant requirements concerning:

Personal-data protection
Electronic transactions
Cybercrime
Confidentiality
Intellectual property
Security-incident management
International data transfers

Separate legal regimes may apply in the Dubai International Financial Centre or Abu Dhabi Global Market.

Specific regulatory or industry requirements will be addressed in the relevant client contract where a project involves healthcare, finance, digital assets, government systems, or other regulated activities.

24. Policy Violations

Violations of this Policy may result in:

Removal or suspension of access
Corrective or disciplinary action
Termination of employment or contract
Legal action
Notification to clients, regulators, or law-enforcement authorities where required

Any action taken will be proportionate to the circumstances and consistent with applicable law and contractual obligations.

25. Policy Review and Updates

This Policy will be reviewed periodically and may be updated when there are changes to:

Business operations
Security risks
Technology
Legal requirements
Client obligations
Internal procedures

The current public version will be posted on our Website with its effective date. Material changes will be communicated where required by law or contract.

26. Contact Information

For questions, concerns, vulnerability reports, or security incidents, contact:

Digital Code SMC (Private) Limited

Email: info@digitalcode.pk